In the rare case your shipment arrives deceased, unhealthy or is damaged in any way you must contact us immediately. If a shipment is being replaced it is the responsibility of the customer to pay the shipping charge. We are not responsible for shipping charges of upholding our guarantee. We do not offer refunds on shipping if the box is delayed or mishandled. Otherwise all terms are voided.Īny carrier delays or mishandling resulting in a late arrival of the shipment will void our live arrival.Īny shipment rerouting changes on behalf of the customer will void our live arrival. We still guarantee the animal If you have package held at Fedex Ship Center for pick up, but the animal must be picked up within two hours of the business opening. Live and visibly health arrival is only guaranteed when shipping temperatures on both ends are between 35-90F degrees for home or business delivery, and between 30-100F degrees for Fedex Ship Center pick up.

If the customer is not present on first attempt then all guarantees are voided. The buyer must be present on first delivery attempt and signature is required on all shipments. Serpent Source ships Monday - Friday via Fedex Priority Overnight with the exception of holidays Failure to read our terms and conditions, accidental or intentional will under no circumstance be a reason to not honor them.

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